Shipping Policy

Last Updated: July 29, 2026

At Immuno, we are committed to delivering your order quickly, safely, and efficiently. Please review our Shipping Policy below for information regarding order processing, shipping times, and delivery.

Order Processing

Orders are processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotions, or holidays, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Times

Estimated delivery times may vary depending on your location and the selected shipping method.

Standard Shipping: 3–7 business days

Expedited Shipping: 2–4 business days (where available)

International Shipping: 7–21 business days, depending on destination and customs processing.

Please note that these delivery estimates are not guaranteed and may be affected by weather conditions, carrier delays, customs clearance, or other circumstances beyond our control.

Shipping Rates

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

From time to time, Immuno may offer free shipping promotions on qualifying orders. Any applicable free shipping offer will be clearly displayed on our website.

Order Tracking

After your order has been dispatched, you will receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect or incomplete address is provided and the order is returned to us, additional shipping charges may apply to resend the package.

Lost or Delayed Shipments

If your order appears to be delayed beyond the estimated delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Immuno is not responsible for delays caused by shipping carriers, customs authorities, severe weather, natural disasters, or other events beyond our reasonable control.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photographs of the damaged product and packaging. Our team will review your request and provide an appropriate resolution.

International Orders

International customers may be responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authority. These fees are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Contact Us

If you have any questions regarding shipping or need assistance with your order, please contact our customer support team through the contact information provided on our website. We are always happy to assist you.